Measures customer satisfaction and loyalty and analyses the relevant drivers:
· The key satisfaction drivers
· Driver relevance from a target group perspective
· Own degree of fulfilment for these drivers
· and the degree of fulfilment amongst key competitors
USP of EUMARA SatisQuest® Profiler
· Loyalty index as a measure of customer loyalty
· Easy-to-understand diagram summarizing all the relevant findings
· Statements about key performance indicators such as overall satisfaction, repurchase, recommendation, etc.
· Specific recommendations for increasing the customer satisfaction and hence customer loyalty in the future.
Simply call or mail us at +49 - (0)6 81 - 7 93 03 - 30 oder firstname.lastname@example.org